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Initial Steps to Follow When You Think You Have a Computer Problem |
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When you believe your computer is "under the weather" it's important to take swift action to rectify the situation. It's vital to get a proper diagnosis in a speedy fashion to avoid further damage to your computer or compromising your system security. Much like illnesses in humans, problems with computers can "fester" when symptoms are ignored or when an improper diagnosis is given and therefore improper repair is attempted. Pay careful attention to the way your computer is operating. If your system starts running slow, repeated error messages are displayed, or the operation of the system is otherwise unusual immediate action should be taken.
At the first sign of a problem:
- Stop using the system. If the problem seems to be associated with using a particular program or performing a specific task, do not continue to attempt this action. Do not perform any online purchases or banking transactions if viruses or spyware are suspected. Your system security could be compromised and if you enter your personal or financial information, it too could fall victim to the attack. If there is any possibility that the problem could be internal and physical in nature, power down the computer immediately. Continuing to use computers that have internal problems may cause damage to other components as well as further damage to the failing part. Likewise, continuing to use computers that are suspected of having adware, spyware, malware or viruses may allow the infection to become more deeply embedded.
- Ask someone in the know about the problem. Follow their recommendations regarding the repair process, performing any software adjustments and hardware replacements deemed necessary. If it's recommended that you take it to a repair facility, do so immediately.
- Do not attempt to repair anything yourself if you are not absolutely confident of how to do so properly. This applies to both software and hardware. Much of the damage we encounter is secondary, avoidable damage that was not related to the original problem.
- Listen to the advice of the repair technician. Have the problems with your system repaired completely or purchase a new one. If the damage was potentially avoidable, ask the technician what you can do to avoid the problem in the future. Relay this information along to anyone who uses the computer.
These are a few basic survival tips we are glad to be able to provide to our customers as a courtesy. We have developed these recommendations through many years of repairing computers and dealing with human interaction with electronics. Following these basic guidelines will not only help ensure your computer stays running properly at all times, but it will also save you money.
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